Return Policy
Thank you for shopping at Crafty Gifts! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Eligibility
You may return unused and unopened items within 7 days of receipt for a full refund. Unfortunately, we cannot accept returns on special orders or custom products.
2. Initiating a Return
To initiate a return, please contact us at jyc.business.int@outlook.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
3. Return Shipping Costs
Unless the return is due to an error on our part (e.g., wrong item sent or defective product), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over 100$, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at jyc.business.int@outlook.com. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
7. Changes to the Return Policy
We reserve the right to update or change our return policy at any time. Please review this policy periodically for any changes.
Thank you for your understanding, and we appreciate your business at Crafty Gifts !
1. Return Eligibility
You may return unused and unopened items within 7 days of receipt for a full refund. Unfortunately, we cannot accept returns on special orders or custom products.
2. Initiating a Return
To initiate a return, please contact us at jyc.business.int@outlook.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
3. Return Shipping Costs
Unless the return is due to an error on our part (e.g., wrong item sent or defective product), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over 100$, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at jyc.business.int@outlook.com. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
7. Changes to the Return Policy
We reserve the right to update or change our return policy at any time. Please review this policy periodically for any changes.
Thank you for your understanding, and we appreciate your business at Crafty Gifts !